The shopping experience in the ocimalm online store is extremely pleasant and meets your needs. Therefore, if your order is returned, our exchange and return policy will comply with current legislation (Law No. 8,078 of September 11, 1990, on Consumer Protection).

The maximum period to request a return is 7 (seven) calendar days from the date of receipt of the order (in accordance with Article 49 of the Consumer Protection Law). Products returned without prior notification will be returned to the customer immediately.

Returns due to regret or withdrawal only apply to online purchases and not to items purchased in physical ocimalm stores. Only unwashed, unused, odorless products with no modifications by the customer (e.g., covers and adjustments), that is, undamaged items with replacement tags attached, will be accepted.
Once the product is received, it will be analyzed for quality control, which may take up to 4 days. If you do not agree with the conditions described here, we will notify the customer to return the product.

Your complaint will be reviewed within up to 2 business days, and once a problem is identified, we will contact you by email. You can choose one of the following options:
- Receive new products upon request.
- A full refund.
- Receive products of equal value.
- Receive a coupon containing the value of the product that you can use on future purchases.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you purchased two or more products from our store, you can request a partial refund and clearly state the refund amount.

If you purchased two or more products from my store, in which case a partial refund is possible as described below, you can inform me of the refund price via email: Products not received - 5 business days after the expected delivery date; Defective or damaged products - 5 business days after receipt of the product; Product not as advertised - 5 business days after receipt of the product; Fraudulent or unauthorized transactions - 5 business days after notification of the charges; The amount charged to the customer's credit card is different from the amount shown on the website - 5 business days after notification of the charge; Double charges to the customer's credit card - 5 business days after notification of the charge.

[Colombian eCommerce Requirements] Check with the merchant if it is possible to adjust some website settings: The merchant's return/refund policy must cover these topics: If the customer purchased two or more products, they can request a partial refund in the cases mentioned below, clearly notifying the amount they wish to be refunded; Product not received - 5 business days after the estimated delivery date; Defective or damaged products - 5 business days after receiving the product; Product not as advertised - 5 business days after receiving the product; Fraudulent or unauthorized transaction - 5 business days after notification of the charge; The amount charged to the customer's credit card is not the same as that shown on the website - 5 business days after notification of the charge; Double charges on the customer's credit card - 5 business days after notification of the charge.